Fully managed 360 feedback
360 feedback your leaders will actually act on.
Every leader is surrounded by people who see how they lead. We bring those voices together, run the whole process for you, and help each leader turn what they hear into a real plan.
Manager
Peer
Direct report
Direct report
Peer
The leader
“Delivers on what they commit to”
“Always shares credit”
“Makes time for me”
“Could listen more before deciding”
“Could share plans earlier”
“I've spent more than 20 years watching what happens when a leader finally hears how they're experienced. The best 360s aren't about scores. They're about one honest conversation that changes how someone leads.”
Drew Bird, Founder, ClearPoint360
Why most 360s fall short
Most 360s produce a report. Far fewer produce change.
Generic questions
Off-the-shelf surveys ask about "peers" and "this individual," so leaders struggle to recognize themselves in the results.
Admin on HR's desk
Setting up surveys, chasing raters and assembling reports quietly eats days of your team's time.
Reports that get filed
Without a skilled debrief and a clear plan, even good data ends up in a drawer and nothing changes.
ClearPoint360 solves all three. Feedback built around your organization, a process we run end to end, and debriefs that turn results into action.
How it works
A complete 360 process, without the workload
Step 1 · Together
Design it
Choose a pre-built 360, a focused topic or a build on your own framework. We name rater groups to fit your structure.
Step 2 · You
Nominate participants
Tell us who's taking part. Each leader nominates their raters using a simple spreadsheet we provide.
Step 3 · Us
We run the process
We launch in as little as 48 hours, send invitations and reminders, track completion and protect confidentiality.
Step 4 · Us or you
Debrief and develop
On our Fully Managed plan, certified coaches debrief each leader and build a development plan with them. Prefer your own coaches? Choose Assessment Only.
Typically 3 to 4 weeks from launch to report.
Choose your 360
Three ways to measure what matters to your organization
Pre-built
Leadership 360s by level
Proven instruments matched to where each leader sits, ready to launch quickly.
- Front-Line Leader 360
- Mid-Level Leader 360
- Senior Leader 360
- Executive Leader 360
Focused
Focus360s
A shorter, targeted 360 on a single capability, ideal alongside a program or initiative.
- Adaptability
- Psychological safety
- Emotional intelligence
- Decision making
Fully custom
Built on your competency model
Already have a leadership framework? We'll build the 360 around it, so feedback speaks your organization's language.
- Your competencies and behaviours
- Aligned with how leaders are already assessed
- Designed by an EQ and AQ Master Trainer with 20+ years of organizational 360 experience
Not sure which fits? Book a discovery call and we'll recommend the right approach for your leaders and your goals.
Built for your sector
Leadership feedback that understands your world
Credit unions
Support board-approved CEO succession planning and build your leadership bench, including a purpose-built Credit Union CEO 360.
Municipalities
A municipal 360 designed for public-sector leadership, from front-line supervisors to the city manager.
Higher education
Feedback for leaders in complex, matrixed institutions where they answer to many different stakeholders.
Technology
For fast-growing tech companies where strong individual contributors are promoted into leadership quickly and need to learn to lead people.
Healthcare
For leaders balancing clinical, operational and people demands in hospitals, health systems and care organizations.
Financial services
For banks, insurers and asset managers developing leaders in regulated, high-trust environments.
Nonprofits
Professional 360 feedback for mission-driven organizations that need strong leaders without a large HR team.
Government and public agencies
For public servants leading teams under public scrutiny, shifting priorities and complex accountability.
The report
Clear enough to act on. Personal enough to matter.
- Self versus others, mapped so leaders see their hidden strengths and blind spots at a glance.
- Rater groups named for your organization, so leaders recognize the people behind the data.
- The leader's name and pronouns in every item, so raters respond about a real person.
- Written comments, grouped and anonymized, plus tailored development recommendations.
The people behind it
Built by practitioners, not a software company.
ClearPoint360 grew out of two decades of running 360 feedback for organizations and seeing what makes the difference between a report that gets filed and one that changes how someone leads. Every process is run by people who do this work every day.
Drew Bird, Founder. 20+ years designing and running 360 feedback in organizations. Accredited EQ and AQ Master Trainer, Executive Faculty at the University of Alberta, MSc in Organizational Psychology, MA in Leadership, and author of The Leader's Guide to Feedback and The Leader's Guide to Emotional Intelligence.
Drew has worked with leaders at organizations including the Bank of England, the United Nations, Microsoft, Vanguard and Cornell University.
The method behind ClearPoint360
The Leader's Guide to Feedback
Drew's book lays out the thinking that shapes every ClearPoint360 process: how to give, receive and use feedback so it actually changes behaviour.
Order on Amazon
Talent development executive with 25 years' experience, who has guided hundreds of leaders through 360 feedback. ICF PCC and certified Human Capital Strategist.
More than a decade running assessment and 360 processes at The EQ Development Group and ClearPoint360.
Helps organizations close the gap between how leaders intend to lead and how they're actually experienced.
Coach or consultant?
Offer professional, fully managed 360s to your own clients. We handle everything behind the scenes, and the client relationship stays yours.
Questions
Frequently asked questions
What makes ClearPoint360 different?
It's a fully managed, practitioner-led service rather than survey software. We design the 360 around your organization, run the whole process, and offer coaching debriefs so leaders leave with a plan, not just a report.
Who is it for?
HR and People leaders in organizations of roughly 10 to 1,000 employees, across sectors including credit unions, municipalities, higher education, technology, healthcare, financial services, nonprofits and government. We work with leaders at every level, from front-line supervisors to executives.
How much work is it for my team?
Very little. You tell us who's taking part and leaders nominate their raters. We handle setup, invitations, reminders, data collection, reports and, on our Fully Managed plan, the debriefs. There's no software to install and no IT involvement.
Can we use our own coaches for the debriefs?
Yes. Choose our Assessment Only plan and your internal or preferred external coaches lead the debriefs. Choose Fully Managed and our certified coaches provide four hours of one-on-one coaching, including the debrief. See our pricing page to compare.
How long does it take?
We can launch in as little as 48 hours. A typical process runs 3 to 4 weeks from launch to report, most of which is the window for raters to respond.
Can it be customized to our organization?
Yes. Every 360 includes rater groups named to match your structure and the leader's name and pronouns throughout. Beyond that, we can tailor competencies from our library or build a fully custom 360 on your own leadership competency model.
How is confidentiality protected?
Raters respond online and confidentially. Results are reported by rater group, and written comments are grouped and anonymized so leaders get honest feedback without anyone being singled out.
What does it cost?
Our pricing is published and simple: you pay per leader, with no platform fees or annual contracts. See the pricing page for both plans and optional add-ons.
Get in touch
Let's talk about your leaders.
Whether you're planning a 360 for one leader or a whole leadership team, we're happy to help you work out what fits.
- A real person replies, usually within one business day
- No sales pressure, just straight answers
- Practical advice on scope, timing and rater groups
Thanks, we've got your question.
We'll get back to you within one business day. In the meantime, take a look at the sample report.